I read today of a protest by disabled users of Southern Rail against the inadequacy of staff to allow them to board the train without prior booking.
It reminded me of last time I travelled by rail a couple of years ago in the UK. There were no staff! There were no porters in Swansea or Reading, both large stations. No assistance of any kind for love nor money. Passengers helped me to manhandle my suitcase on and off the train, but in Reading there was a footbridge to negotiate, quite impossible! I waited, expecting to see some type of employee hove to on the horizon, nothing. I waited until the train was gone, nothing, absolute desolation! So I stood and shouted Help! loudly. Finally someone came, I explained my predicament, Oh, says he, I’m not a porter, well says I, I am going to stand here and shout and scream until someone helps to get me off this platform. He capitulated, and, mirabile dictu a staff only lift was found. I gave him 10 pounds at the taxi rank, he was aghast, I can’t take that! Why not? He did! I did ask him why there were no porters, he looked at me like I was fresh out of the ARK and said there had been none for years, I did admit to not having been on a train for thirty years!
Continue reading “Service, or lack of it!”
You must be logged in to post a comment.