RTFM


I got a new scanner for Christmas. I didn’t really want to buy a new scanner – I had a perfectly good one which was at least ten years old and did everything that I wanted.

However, Windows 7 did not support my scanner and Canon didn’t have an upgrade for the driver. So, mumbling and cursing about companies that force one into replacing perfectly adequate equipment, I told Bearsy that he could solve the ‘Christmas Gift’ problem by getting me a new scanner.

What that meant in reality was that I’d choose the scanner and buy it. We’ve been down this road before and I’ve learnt from experience that if I’m to get what I want, I have to choose it – Bearsy isn’t interested in scanners, printers or any other peripherals. So I did my research and settled on another Canon, which scans transparencies and films. Please don’t ask me why I wanted that particular facility, but I thought it might be useful.

Two days ago I dug out some old films. I’m sure that somewhere I have a picture of a beautiful sunrise. It all looked so simple, why bother reading the manual? Load the film into the film carrier, press the button and Hey! Presto!

… “Error message: cannot scan because the protective sheet is still on”.

Well, to me a protective sheet is what is placed over a screen to protect it travelling. I tried several times, all to no avail, asked Bearsy for help… no good, he couldn’t find what I was doing wrong either.

Well, I know that when all else fails: RTFM. So I did, both on line and the little handbook “Quick Start”. I could find where it told me to remove the protective sheet, but no where did it tell me what the protective sheet was, or where to find it – so I dashed off a quick e-mail to Canon – no response of course!

Last night I thought I’d have another try. Since the ‘FM’ did not have a proper picture of the scanner with the parts named, I had a good look at the darned thing. On the lid (of all places!) was a comic-strip set of instructions that showed the ‘protective sheet’ being removed. It is, in fact, a great lump of heavy, white plastic clipped to the inside of the lid  – I removed, loaded the film, hit the button – instant success!

I’m seriously considering dashing another e-mail off to Canon telling them that their ‘FM’ is useless… but, perhaps not and perhaps it’s just me being really dim…

17 thoughts on “RTFM”

  1. Ah, well, as one who left the er protective plastic thingy on my mobile phone and wondered why the pictures were fuzzy, you have my sympathies.

    To be fair, it didn’t mention anything about it in The Manual.

  2. Araminta

    You’re not alone! left the plastic thingy on my microwave for several years, got annoyed because the panel was obviously ‘cracking up’ only to realise that it was the protective sheet deteriorating!

    Pseu

    Possibly!

  3. Bearsy isn’t interested in scanners, printers or any other peripherals.

    Absolutely correct!

    Why should I be when I have a tame expert in the house who knows all about scanners, printers, X400 video interfaces, audio mixer decks, memory and photo cards of all possible sizes and formats – and how to drive them all?

    No point in keeping a dog and barking yourself! 😆

  4. Ooh dear, Bearsy.

    I really miss my tame experts on all sorts of audio and TV related devices. When the girls left home, I jolly well had to learn.

    I’m still not really up to speed, however, which annoys them immensely. 😦

  5. If it makes you feel any better, every time and it is not very often, I use my scanner to scan negatives for instance, I forget initially that I have to remove that cover to what is a rolling illuminator in the lid, for the negatives.

  6. CWJ

    I do feel better! It wasn’t until I noticed the clips at the top that I recognised what the ‘comic strip’ instructions on the lid meant.

    I wish now that I’d put up a post asking for help after my initial failure – I’m not the most patient of people when things don’t work as I think they should!

    What resolution do you use for scanning negatives – the default or higher?

  7. These days I don’t seem to be able to be bothered with it all. Machines become more boring by the day, I agree with Bearsy, why keep a dog and bark yourself.

  8. Rule #1 – Never read the FM if it’s heavier than the appliance in question. This is particularly true of mobile phones.

    OZ

    P.S. In the light of my recent problems posting images, I am quietly comforted that others also suffer the occasional ‘technical issue’. 🙂

  9. OZ
    Of course we do!

    I spent over half an hour today registering with a site to order one $7.00 film. It was one of the most user unfriendly sites I’ve ever come across – and I got very cross indeed – especially as it would have been quicker to have gone to the place, paid my money and come home!

  10. Boa
    Just out of interest, did you not fancy getting a 3 in 1 printer, scanner and copier?

  11. OMG

    No I didn’t even consider it! Two reasons:

    a) I have a good printer that prints on A3 paper – not that I use it often but it’s useful.

    and
    b) I’ve never liked buying one thing to do do two jobs – if one bit goes wrong then the whole thing is junk.

    The scanner I’ve bought will also copy.

  12. Boadicea :

    OMG

    No I didn’t even consider it! Two reasons:

    a) I have a good printer that prints on A3 paper – not that I use it often but it’s useful.

    and
    b) I’ve never liked buying one thing to do do two jobs – if one bit goes wrong then the whole thing is junk.

    The scanner I’ve bought will also copy.

    But the one I have allows you to print to it over WiFi the internet and this also means you can print from a phone or tablet like an iPad or a Vega. Since it only cost £50, it does not matter if it only lasts a year or two. Even the cartridges are not that expensive if you get them from Cartridge World or similar. There is also the matter of the amount of real estate that Mrs FEEG allows me to commit to my computer hardware

  13. I proudly still have the protective sleeve over my mobile phone screen! But unlike most people…I only use it as a phone apart from the occasional text so I don’t notice. It’s a source of great amusement to my teenagers of course! The FM never mentioned removing it either!

  14. Cuprum – I bet you still punctuate your ‘txt msgs’ too – just like me. 🙂 The grandcubs (all under twelve) find it one of my more endearing traits.

    OZ

  15. FEEG

    If I lived in the UK, I might be tempted to buy a combined unit such as you describe – although I do like my large printer. But here in OZ, those sort of items are far more expensive than they are in the UK.

    On the other hand, space is not a problem. Bearsy and I have our own ‘studies’ where we can spread out our ‘junk’ to our heart’s content. Well, I spread out my junk, since Bearsy’s study is a great deal tidier than mine!

    OZ
    I text in good English with punctuation!

  16. Boadicea, Ma’am. I didn’t doubt that for an instant. 🙂 Perhaps I should have written ‘quirky’ rather than ‘endearing’ in my #15.

    OZ

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