I got a new scanner for Christmas. I didn’t really want to buy a new scanner – I had a perfectly good one which was at least ten years old and did everything that I wanted.
However, Windows 7 did not support my scanner and Canon didn’t have an upgrade for the driver. So, mumbling and cursing about companies that force one into replacing perfectly adequate equipment, I told Bearsy that he could solve the ‘Christmas Gift’ problem by getting me a new scanner.
What that meant in reality was that I’d choose the scanner and buy it. We’ve been down this road before and I’ve learnt from experience that if I’m to get what I want, I have to choose it – Bearsy isn’t interested in scanners, printers or any other peripherals. So I did my research and settled on another Canon, which scans transparencies and films. Please don’t ask me why I wanted that particular facility, but I thought it might be useful.
Two days ago I dug out some old films. I’m sure that somewhere I have a picture of a beautiful sunrise. It all looked so simple, why bother reading the manual? Load the film into the film carrier, press the button and Hey! Presto!
… “Error message: cannot scan because the protective sheet is still on”.
Well, to me a protective sheet is what is placed over a screen to protect it travelling. I tried several times, all to no avail, asked Bearsy for help… no good, he couldn’t find what I was doing wrong either.
Well, I know that when all else fails: RTFM. So I did, both on line and the little handbook “Quick Start”. I could find where it told me to remove the protective sheet, but no where did it tell me what the protective sheet was, or where to find it – so I dashed off a quick e-mail to Canon – no response of course!
Last night I thought I’d have another try. Since the ‘FM’ did not have a proper picture of the scanner with the parts named, I had a good look at the darned thing. On the lid (of all places!) was a comic-strip set of instructions that showed the ‘protective sheet’ being removed. It is, in fact, a great lump of heavy, white plastic clipped to the inside of the lid – I removed, loaded the film, hit the button – instant success!
I’m seriously considering dashing another e-mail off to Canon telling them that their ‘FM’ is useless… but, perhaps not and perhaps it’s just me being really dim…