Off choc

 

Imagine my disappointment when I opened the wrapper and was confronted by this?

I stopped at my local corner cafe yesterday and although I rarely purchase sweets or chocolate was tempted to buy a Cadbury’s Bournville slab.

As you can see my chocolate hadn’t withstood the summer heat as well as it should have.Is that a sell by date on the wrapper? (20 Jul 2012)

‘Never mind’ I thought, I’ll eat it anyway, I couldn’t, it’s awful. Crumbly, dry and tasteless.

I immediately called their helpline, I was too late, it only operates during ‘office hours’ What’s the point of that? This is an emergency and they only work office hours!

I know that life’s tough here on the Dark Continent, but let’s face it, there can be no excuses for this.

I wonder if, after the Kraft takeover if it’s even made here anymore? (The Cadbury’s S.A. head office and factory is right here in Algoa Bay)

I’ll be giving them a ring a bit later today, I’ll keep you posted.

 

10 thoughts on “Off choc”

  1. G’dag, Soutie! I used to be in the choc biz. Looks like it’s been displayed in a sunny window or next to the grill!

  2. Howzit Janus

    I remember this happenning to me 10 or 15 years back, they called me down to the factory and gave me 2 shopping bags full of goodies as compensation.

    Here’s hoping for something similar, although I think that with the yank buyout, the economic shambles and general cost savings by big business these days they might just send me my R11.25 back (less than a pound) 😦

  3. Soutie :

    Howzit Janus

    I remember this happenning to me 10 or 15 years back, they called me down to the factory and gave me 2 shopping bags full of goodies as compensation.

    Here’s hoping for something similar, although I think that with the yank buyout, the economic shambles and general cost savings by big business these days they might just send me my R11.25 back (less than a pound) :(

    I have a feeling that you might be lucky to get your 11.25 rand back. As you said, a lot of things changed after the Obamastani buyout of Cadbury and that hasn’t necessarily been for the best.

  4. There appears to be the same complaint in the UK about general quality decline since the buy out.
    Never eat it personally I don’t actually like chocolate, but enough people are complaining!
    I’m a sugared almond afficionado which are not popular therefore not expensive in the USA.

  5. Afraid I bought a Bournville bar last week, crumbs it was never that sweet. But then they are no longer a British compnay so the recipes get changed for the worse.
    I’ll stick to dark Swiss chocky from now on.

  6. Minters: German chocolate is excellent and quite under-rated. Japanese chocolate is also quite good. The Swiss and Belgian varieties are tad dear and a bit over-rated me thinks.

  7. Morning all, update as promised

    I had an interesting chat with Sharon (The helpline lady) who I’m pleased to inform is based at the Cadbury’s factory right here in Algoa Bay.

    Sharon told me

    • My chocolate was indeed manufactured locally
    • ‘Corner shops’ no longer deal direct with the manufacturer. Cadbury’s only deals with the large hyper/supermarket chains and wholesalers
    • My faulty slab is the result of poor storage conditions at either the shop or wholesaler.
    • Cadbury’s reps no longer visit smaller outlets to monitor display and storage conditions

    Sharon took my telephone and postal details and promised to send me a voucher as compensation, the voucher however is only redeemable at one of the larger stores (mentioned above.) Which is a pity, one more example of big business making life harder for the little guy.

  8. When I was doing relief-selling in Pudsey, Yarkshire in 1965 the newsagents all kept their stock in the window. 😦

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