English as she is spoke
After my trip back home last week I wrote to easyJet, complaining that all the cabin announcements were gabbled in Estuary English at high speed and unlikely to be understood by anybody at all, with obvious implications for passenger safety. I received this reply:
“Thank you for contacting us.
I can understand the level of discontent you have experienced onboard. Please accept my sincere apologies for the inconvenience caused.
Please note that each staff at easyJet is provided with special training before we gets into actual operations. I can sense that our endeavours towards training programme does not ended up in your favour. I extend my apologies for the same.
I acknowledge that the announcement were made onboard was badly spoken and did not understand it properly. For this I have noted your comments and assure that corrective actions will taken by our relevant department.
We pride ourselves on delivering the best customer service and would like to prove this to you. I respect your association and assure that you will receive a warm welcome on your future flights. I hope my email some way pacify your thought whilst choosing our services in the future. “
Smiley thing – or should it be tears?